Retail Lead (Service) 40hrs - Kings Cross

NIKE Retail Services; Camden Town; Presencial; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Best compensation

Monthly bonus

DEI focus

Career at Nike

Employee discounts

Nike outfit

Descripción de la vacante

Nike Kings Cross is seeking a Team Lead to drive world-class service and a premium brand experience for customers in-store. You will coordinate, coach, and motivate the team while supporting daily operations to achieve sales targets across digital services, merchandising, and promotions.

The role requires strong communication, retail experience, and a flexible schedule including weekends and holidays. You will be a brand ambassador and uphold Nike standards on the sales floor.

Formación

• Customer service and/or retail experience preferred.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling including day, evening, weekends, and holidays.

Responsabilidades

• Lead, coach and motivate the team to deliver world-class service.
• Support daily operations to reach sales targets across digital services, visual merchandising, and promotions.
• Partner with store leadership to solve problems and uphold NIKE standards and guidelines.
• Deliver a premium brand experience and champion NIKE initiatives on the shop floor.

Conocimientos

Customer service

Communication

Team leadership

Brand ambassador

Descripción del empleo

Nike Kings Cross is looking for a Team Lead to join our team and provide world-classservice to the consumer:

What you bring

As a Lead, you willbe responsible fordelivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area whilemaintainingan excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You willidentifyand solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the storecomplies withall NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and maketimelymonthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that valuesDiversity, Equity & Inclusion (https://about.nike.com/en/impact/focus-areas/diversity-equity-inclusion)
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role