Retail Lead Coach — Drive Team & Customer Experience

Nike Inc; Greater London; Ibrido; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Healthcare

Paid time off

Education programs

Descrizione del lavoro

Nike Wembley Factory Store in London seeks a Lead (Supervisor) to guide a high-performing team delivering exceptional customer service. You will coach staff, uphold Nike’s Service Principles, and drive store growth while embodying Nike’s culture and community presence.

You will recruit, train, and empower colleagues, manage operations and merchandising, and ensure an inclusive, energetic team environment with ongoing development opportunities.

Competenze

• Substantial leadership experience in retail or hospitality.
• Proven ability to recruit, build and lead high-performing teams.
• Excellent customer service mindset and communication skills.
• Ability to coach and develop staff using Nike Service Principles.

Mansioni

• Lead a team to ensure store functions run smoothly.
• Attract, onboard and develop future teammates.
• Provide tools and guidance for day-to-day responsibilities.
• Drive store growth through stock management, merchandising and people leadership.
• Manage product life cycle from stockroom to sales floor.

Conoscenze

Leadership experience

Customer service excellence

Team coaching

Conflict resolution

Strumenti

Microsoft Office

Retail systems

Descrizione del lavoro

Nike Wembley Factory Store in London seeks a Lead (Supervisor) to guide a high-performing team delivering exceptional customer service. You will coach staff, uphold Nike’s Service Principles, and drive store growth while embodying Nike’s culture and community presence.

You will recruit, train, and empower colleagues, manage operations and merchandising, and ensure an inclusive, energetic team environment with ongoing development opportunities.