Retail Lead - Operations - 40HR - Nike Wembley

Nike Inc; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Healthcare

Paid time off

Education programs

Job summary

Nike Wembley Factory Store in London seeks a Lead (Supervisor) to guide a high-performing team delivering exceptional customer service. You will coach staff, uphold Nike’s Service Principles, and drive store growth while embodying Nike’s culture and community presence.

You will recruit, train, and empower colleagues, manage operations and merchandising, and ensure an inclusive, energetic team environment with ongoing development opportunities.

Qualifications

• Substantial leadership experience in retail or hospitality.
• Proven ability to recruit, build and lead high-performing teams.
• Excellent customer service mindset and communication skills.
• Ability to coach and develop staff using Nike Service Principles.

Responsibilities

• Lead a team to ensure store functions run smoothly.
• Attract, onboard and develop future teammates.
• Provide tools and guidance for day-to-day responsibilities.
• Drive store growth through stock management, merchandising and people leadership.
• Manage product life cycle from stockroom to sales floor.

Skills

Leadership experience

Customer service excellence

Team coaching

Conflict resolution

Tools

Microsoft Office

Retail systems

Job description

Location & Store Type: Nike Wembley Factory Store

Address: 42-45 Wembley Park Blvd, LONDON, HA9 0TG, United Kingdom

Hours: Full Time, 40 hours per week, including nights and weekends

Availability Required : Fully Flexible, Monday to Sunday, starting from as early as 6:00 am

Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.

Join the NIKE Team as a Lead (Supervisor)

As a Nike Lead, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.

As a Lead, you'll lead, drive, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.

Putting Your Best Foot Forward

• Substantial stockroom experience in a retail or hospitality environment
• Demonstrable leadership experience
• Demonstrated ability to recruit, build and lead high-performing teams
• Proficient in Microsoft Office and retail business systems
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling
• Able to work mornings, weekends, nights, and holidays as needed

What You’re Responsible For

• Leading a team that helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, Spatial planning, product refill rates, drive stockroom excellence, display people leadership and management.
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

We are waiting for you!