Store Coach Lead - Elevate the Customer Experience

NIKE; Greater London; On-site; GBP 30,000 - 44,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Pension & shares

Career development

Training

Job summary

NIKE stores in London are seeking a Head Coach to lead a high-performing team and deliver a premium brand experience. You will coach and motivate staff, manage daily operations, and drive sales across the floor, including digital services and visual merchandising.

You will oversee hiring and scheduling, build a positive NIKE culture, and partner with store leadership to ensure standards and initiatives are executed effectively.

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional customer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Deliver premium brand experience to consumers.
• Lead, coach and motivate the department team to maintain a positive work atmosphere.
• Achieve sales targets with a focus on digital services, visual merchandising, and the sales floor.
• Identify areas for improvement based on consumer feedback and data.
• Partner with senior store leadership and HQ to ensure NIKE standards and initiatives are followed.

Skills

Retail leadership

Customer service

Team coaching

English proficiency

Job description

NIKE stores in London are seeking a Head Coach to lead a high-performing team and deliver a premium brand experience. You will coach and motivate staff, manage daily operations, and drive sales across the floor, including digital services and visual merchandising.

You will oversee hiring and scheduling, build a positive NIKE culture, and partner with store leadership to ensure standards and initiatives are executed effectively.