Retail Lead - Merry Hill

NIKE; Brierley Hill; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation package

Monthly performance bonus

Diversity, Equity & Inclusion

Job summary

Nike Merry Hill is seeking a Retail Lead (40 hours) to deliver world-class service and premium brand experiences. You will coordinate, coach and motivate a team, supporting daily business to hit sales targets across digital services, visuals, and promotions.

You will be a brand ambassador for Nike, ensuring standards are met and a positive store atmosphere is maintained. Flexible schedule including evenings and weekends may apply.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME).

Responsibilities

• Deliver world‑class consumer service and premium Nike brand experience.
• Coordinate, coach and motivate team while maintaining a positive work atmosphere.
• Support daily business in your area to hit sales targets including digital services, visual merchandising, and promotions.
• Identify and solve problems in partnership with store leadership; uphold Nike standards.
• Lead by example to ensure exceptional athlete and consumer experience on the sales floor.

Skills

Customer service

Team coordination

Effective communication

Retail sales techniques

Scheduling flexibility

Job description

Nike Merry Hill is looking for a Retail Lead (40 hours) to join our team and provide worldclass service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.