Retail Lead (Service) Junction One

Nike; Antrim; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Monthly performance-based bonus

Supportive team culture

Employee discounts

New NIKE outfit

Job summary

Nike is seeking a Team Lead at their Junction One location in Antrim, Northern Ireland. The ideal candidate will provide exceptional consumer service while coordinating and motivating the team. Responsibilities include supporting daily operations, achieving sales targets, and ensuring compliance with Nike’s standards. The position offers a competitive compensation package, performance-based bonuses, and employee discounts. Candidates should have a strong background in customer service or retail, great communication skills, and a flexible schedule.

Qualifications

• Preferred background in customer service or retail.
• Strong communication skills and teamwork capabilities.
• Ability to demonstrate sales techniques.

Responsibilities

• Deliver exceptional consumer service and ensure brand experience.
• Coordinate and motivate employees while maintaining work atmosphere.
• Support daily business management to achieve sales targets.

Skills

Customer service and/or retail experience

Effective communication

Brand ambassador

Collaborative teamwork

Product sales techniques

Job description

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Junction One is looking for a Team Lead to join our team and provide world-class service to the consumer

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance-based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.