Retail Floor Supervisor: Service & Merchandising Lead

JD Sports Fashion; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

JDSports in Preston is seeking a Supervisor to help run daily shop floor operations and deliver high service standards. You will be a key support to colleagues across shifts, ensuring presentation, brand compliance and store performance. You’ll also assist with opening and closing duties and till operations.

By maintaining exceptional customer service, product placement and brand standards, you will contribute to a smooth, efficient shift and a welcoming shopping environment for our customers.

Qualifications

• Previous supervisory or team-leader experience in retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail and high standards of service and presentation.
• Interest in retail and knowledge of trends to promote company values.

Responsibilities

• Deliver excellent customer service and support customers, resolving queries.
• Monitor service levels and assist with product placement to aid sales.
• Maintain visual and operational standards on the shop floor.
• Assist with opening/closing procedures and till operations.

Skills

Supervisory experience

Customer service

Communication

Attention to detail

Brand standards

Job description

JDSports in Preston is seeking a Supervisor to help run daily shop floor operations and deliver high service standards. You will be a key support to colleagues across shifts, ensuring presentation, brand compliance and store performance. You’ll also assist with opening and closing duties and till operations.

By maintaining exceptional customer service, product placement and brand standards, you will contribute to a smooth, efficient shift and a welcoming shopping environment for our customers.