Retail Shift Supervisor: Service & Merchandising Lead

JDSPORTS; Gloucester; On-site; GBP 21,000 - 30,000; Full time

Job summary

JD Sports in the United Kingdom is seeking a Supervisor to help run the shop floor and deliver high service standards our customers expect. You will play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance.

You’ll also support daily operational tasks as directed by Store Management. You will lead by example on the shop floor, ensuring excellent customer service, strong teamwork, and a positive store

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Excellent communication skills to guide and support colleagues.
• Strong attention to detail to uphold service, presentation and store standards.
• Interest in retail, product awareness, and brand values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Customer service

Communication

Attention to detail

Job description

JD Sports in the United Kingdom is seeking a Supervisor to help run the shop floor and deliver high service standards our customers expect. You will play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance.

You’ll also support daily operational tasks as directed by Store Management. You will lead by example on the shop floor, ensuring excellent customer service, strong teamwork, and a positive store