Retail Shift Lead: Elevate Service & Store Performance

JDSports; Guildford; On-site; GBP 21,000 - 27,000; Full time

Job summary

JD Sports in Guildford is seeking a Supervisor to help run the shop floor and uphold the high service standards customers expect. You will support colleagues across shifts, help maintain presentation and store performance, and assist Store Management with daily tasks.

You will lead by example on the shop floor, deliver excellent customer service, monitor service levels, support till operations, and contribute to visual merchandising and brand presentation.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Job description

JD Sports in Guildford is seeking a Supervisor to help run the shop floor and uphold the high service standards customers expect. You will support colleagues across shifts, help maintain presentation and store performance, and assist Store Management with daily tasks.

You will lead by example on the shop floor, deliver excellent customer service, monitor service levels, support till operations, and contribute to visual merchandising and brand presentation.