Retail Floor Supervisor - Lead, Delight Customers

JD GROUP; Dover; On-site; GBP 23,000 - 28,000; Full time

Job summary

JD Group in Dover is seeking a capable Supervisor to help run the shop floor and deliver high service standards. You will support colleagues across shifts, maintain brand standards, and assist with opening, closing, till operations, and daily store tasks.

The role emphasizes strong communication, team leadership, attention to detail, and a proactive approach to customer service in a busy retail environment. Experience in retail supervisory roles is preferred.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Retail leadership

Customer service

Communication skills

Job description

JD Group in Dover is seeking a capable Supervisor to help run the shop floor and deliver high service standards. You will support colleagues across shifts, maintain brand standards, and assist with opening, closing, till operations, and daily store tasks.

The role emphasizes strong communication, team leadership, attention to detail, and a proactive approach to customer service in a busy retail environment. Experience in retail supervisory roles is preferred.