Retail Floor Lead: Service, Merch & Ops

JD GROUP; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

JD GROUP is seeking a proactive Supervisor to help run the shop floor and uphold the high service standards our customers expect. You’ll support colleagues across each shift, ensuring presentation, brand compliance, and store performance.

You’ll engage with customers, guide the team on service levels, assist with opening/closing procedures, cash handling, and till accuracy while maintaining a positive, team-focused environment.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Team leadership

Strong communication

Attention to detail

Retail knowledge

Job description

JD GROUP is seeking a proactive Supervisor to help run the shop floor and uphold the high service standards our customers expect. You’ll support colleagues across each shift, ensuring presentation, brand compliance, and store performance.

You’ll engage with customers, guide the team on service levels, assist with opening/closing procedures, cash handling, and till accuracy while maintaining a positive, team-focused environment.