Retail Floor Supervisor — Customer Experience Lead

JD GROUP; Enfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

JD GROUP is seeking a Supervisor to help run the shop floor and maintain the high service standards our customers expect. You will support colleagues across each shift, helping to keep presentation and store performance in line with brand expectations.

The role focuses on team support, daily operations, and ensuring smooth opening and closing procedures, with a proactive, customer-facing approach.

Qualifications

• Supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold high standards in service, presentation, and store operations.
• Strong interest in retail with good product awareness and branding values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication

Attention to detail

Retail interest

Job description

JD GROUP is seeking a Supervisor to help run the shop floor and maintain the high service standards our customers expect. You will support colleagues across each shift, helping to keep presentation and store performance in line with brand expectations.

The role focuses on team support, daily operations, and ensuring smooth opening and closing procedures, with a proactive, customer-facing approach.