Retail Floor Specialist — Customer Experience

JD GROUP; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD GROUP is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor in Stevenage. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards while following store procedures.

Join a fast-paced retail environment that encourages teamwork and skill development. You will handle transactions, assist customers with product information, and contribute to a welcoming shopping atmosphere that reflects the brand's reputation.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer focus

Communication skills

Organisational skills

Teamwork

Willingness to learn

Job description

JD GROUP is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor in Stevenage. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards while following store procedures.

Join a fast-paced retail environment that encourages teamwork and skill development. You will handle transactions, assist customers with product information, and contribute to a welcoming shopping atmosphere that reflects the brand's reputation.