Retail Floor Specialist: Customer Experience

JD Sports Fashion PLC; Colchester; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

JD Sports Fashion PLC in Colchester is seeking a Store Colleague to deliver a welcoming customer experience, provide product information, and support sales on the shop floor.

You will maintain high standards of presentation, replenish stock, and assist with transactions and store operations. A positive attitude, teamwork, and a willingness to learn are essential to thrive in this fast-paced retail environment.

Qualifications

• Customer-focused and able to adapt communication to different customers.
• Strong teamwork and collaboration to support store goals.
• Willingness to learn company processes and follow procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing product information.
• Support sales by identifying customer needs and promoting suitable products.
• Maintain high standards of customer service and presentation on the shop floor.
• Ensure fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, handle cash, and assist with stock processing and deliveries.
• Use in-store systems to support customer enquiries and daily store operations.
• Follow company policies and health and safety requirements at all times.
• Collaborate with colleagues to keep the store running smoothly.
• Support additional duties as required.

Skills

Customer service

Communication

Teamwork

Organisation

Adaptability

Willingness to learn

Job description

JD Sports Fashion PLC in Colchester is seeking a Store Colleague to deliver a welcoming customer experience, provide product information, and support sales on the shop floor.

You will maintain high standards of presentation, replenish stock, and assist with transactions and store operations. A positive attitude, teamwork, and a willingness to learn are essential to thrive in this fast-paced retail environment.