Retail Floor Guest Experience Champion

JD GROUP; Stirling; On-site; GBP 18,000 - 21,000; Full time

Job summary

JD GROUP in Stirling, United Kingdom, is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and help maintain high standards across displays and stock areas.

You will work on the shop floor, replenish stock, process transactions, and collaborate with colleagues to keep the store running smoothly. A positive attitude and willingness to learn new skills are essential for success.

Qualifications

• Able to adapt communication style to different customers and situations.
• Strong customer service skills with a positive attitude.
• Good organisation and task management abilities.
• Ability to work well with colleagues in a team.
• Enthusiasm to learn new skills and follow store procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to support sales objectives.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp and well maintained, with clean fixtures and displays.
• Replenish stock and ensure products are visible and correctly displayed.
• Process transactions, handle cash, manage stock, and prepare deliveries as needed.
• Utilise in-store technology and systems to support customer enquiries and daily store operations.
• Follow store policies, procedures, and health and safety requirements at all times.
• Collaborate with colleagues to support day-to-day store operations.
• Support additional duties as reasonably required.

Skills

Adaptable communication

Customer engagement

Organisational skills

Collaboration

Willingness to learn

Job description

JD GROUP in Stirling, United Kingdom, is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and help maintain high standards across displays and stock areas.

You will work on the shop floor, replenish stock, process transactions, and collaborate with colleagues to keep the store running smoothly. A positive attitude and willingness to learn new skills are essential for success.