Retail Floor Manager: Lead Service & Sales Performance

JDSports; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

JD Sports in Plymouth, United Kingdom is seeking a Floor Manager to drive strong shop-floor performance and deliver the high standard of service customers expect. You will lead a team, maintain high standards, and ensure the store runs smoothly across shifts, collaborating with the management team to boost sales and customer engagement.

This hands-on role requires leadership, commercial awareness, and the ability to develop colleagues to perform at their best.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Responsibilities

• Deliver outstanding customer service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to company policies and processes.
• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills

Supervisory experience

Communication and leadership

Attention to detail

Commercial awareness

Job description

JD Sports in Plymouth, United Kingdom is seeking a Floor Manager to drive strong shop-floor performance and deliver the high standard of service customers expect. You will lead a team, maintain high standards, and ensure the store runs smoothly across shifts, collaborating with the management team to boost sales and customer engagement.

This hands-on role requires leadership, commercial awareness, and the ability to develop colleagues to perform at their best.