Retail Floor Lead: Elevate Service & Merch

JD GROUP; Preston; On-site; GBP 24,000 - 28,000; Full time

Job summary

JD GROUP is seeking a proactive Supervisor to help run the shop floor, deliver high service standards, and support colleagues during shifts.

You will assist with opening and closing procedures, cashing up, and till operations while maintaining presentation and brand standards across the store. If you are a motivated leader with retail experience, you will thrive in a busy, customer‑facing environment and help drive store performance.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold high service, presentation, and store operations.
• Interest in retail with product and trend awareness and alignment to company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Strong communication

Attention to detail

Retail / customer-facing

Job description

JD GROUP is seeking a proactive Supervisor to help run the shop floor, deliver high service standards, and support colleagues during shifts.

You will assist with opening and closing procedures, cashing up, and till operations while maintaining presentation and brand standards across the store. If you are a motivated leader with retail experience, you will thrive in a busy, customer‑facing environment and help drive store performance.