Retail Floor Associate - Customer Experience

Naylor's Equestrian Llp; Southampton; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian Llp in Southampton is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, keep displays sharp, replenish stock and support daily store operations.

You will work as part of a friendly team, follow company processes, process transactions, and help maintain high presentation standards while learning new skills in a fast-paced retail environment.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Team collaboration

Organisational skills

Adaptability

Willingness to learn

Job description

Naylor's Equestrian Llp in Southampton is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, keep displays sharp, replenish stock and support daily store operations.

You will work as part of a friendly team, follow company processes, process transactions, and help maintain high presentation standards while learning new skills in a fast-paced retail environment.