Retail Floor Associate: Delight Customers & Elevate Displays

Naylor's Equestrian Llp; Redditch; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian LLP is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock, and maintain high service standards.

You will be an active part of a fast-paced retail team in Redditch, assisting customers, processing transactions, and using in-store tech while following health and safety guidelines to ensure smooth store operation.

Qualifications

• Adaptability to different people and situations.
• Positive engagement with customers and colleagues.
• Strong organizational skills to manage tasks effectively.
• Ability to work collaboratively within a team.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organization

Collaboration

Willingness to learn

Job description

Naylor's Equestrian LLP is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock, and maintain high service standards.

You will be an active part of a fast-paced retail team in Redditch, assisting customers, processing transactions, and using in-store tech while following health and safety guidelines to ensure smooth store operation.