Retail Customer Experience Associate

Naylor's Equestrian Llp; United Kingdom; Remote; GBP 18,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp in the United Kingdom is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, keep displays sharp, replenish stock and maintain high service standards, working with a supportive team.

In this fast-paced role you will learn new skills, follow company processes, and contribute to smooth daily store operations while upholding the high standards the brand is known for.

Qualifications

• Deliver a welcoming experience and provide product information.
• Maintain high standards of presentation and stock control.
• Follow company processes and show willingness to learn.

Responsibilities

• Greet customers and provide product information.
• Identify needs, recommend products, and promote extras.
• Maintain high standards of customer service.
• Keep shop floor displays clean, organised and up-to-date.
• Replenish stock and ensure products are visible.
• Process transactions and handle cash.
• Use in-store technology to assist customers.
• Follow health and safety policies.
• Support colleagues to run the store smoothly.
• Take on additional duties as required.

Skills

Customer engagement

Teamwork

Organisation

Collaboration

Learning agility

Job description

Naylor's Equestrian Llp in the United Kingdom is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, keep displays sharp, replenish stock and maintain high service standards, working with a supportive team.

In this fast-paced role you will learn new skills, follow company processes, and contribute to smooth daily store operations while upholding the high standards the brand is known for.