Retail Floor Specialist: Customer Experience & Merchandising

Naylor's Equestrian Llp; Thurrock; Remote; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian LLP in Thurrock is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, provide product information, replenish stock, and maintain high standards of presentation and service in line with brand expectations.

You'll work as part of a supportive team in a fast-paced retail environment, learn new skills, and help the store run smoothly by following procedures, handling transactions, and supporting colleagues across

Qualifications

• Retail or store experience is preferred and demonstrates comfort on the shop floor.
• Strong customer service orientation and clear communication skills.
• Ability to follow brand standards, processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Team player

Willingness to learn

Job description

Naylor's Equestrian LLP in Thurrock is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, provide product information, replenish stock, and maintain high standards of presentation and service in line with brand expectations.

You'll work as part of a supportive team in a fast-paced retail environment, learn new skills, and help the store run smoothly by following procedures, handling transactions, and supporting colleagues across