Retail Floor Specialist - Customer Experience & Sales

Naylor's Equestrian Llp; Leigh; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to join our Leigh store. You will help customers feel valued, stock shelves, replenish products, and maintain high service standards daily.

On the shop floor you’ll greet customers confidently, keep displays sharp, and work with colleagues to ensure efficient day-to-day operations. A positive attitude and willingness to learn are essential for success in our fast-paced environment.

Qualifications

• Ability to adapt communication style to different customers.
• Positive attitude with a focus on teamwork and service.
• Good organisational skills and task management.
• Ability to work collaboratively with colleagues.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Assist in achieving team sales objectives by identifying customer needs and promoting products.
• Maintain high standards of customer service.
• Ensure shop floor presentation is clean, well organised and visually appealing.
• Replenish stock and keep products displayed as per company standards.
• Process transactions, handle cash, and assist with deliveries.
• Utilise in-store technology to support customer enquiries and store operations.
• Follow company policies, procedures, and health and safety requirements.
• Collaborate with colleagues to ensure smooth day-to-day store running.
• Support additional duties as reasonably required.

Skills

Adaptability

Customer engagement

Teamwork

Organisation

Willingness to learn

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to join our Leigh store. You will help customers feel valued, stock shelves, replenish products, and maintain high service standards daily.

On the shop floor you’ll greet customers confidently, keep displays sharp, and work with colleagues to ensure efficient day-to-day operations. A positive attitude and willingness to learn are essential for success in our fast-paced environment.