Customer-Focused Retail Floor Associate

Naylor's Equestrian Llp; Ivy Chimneys; Remote; GBP 21,000 - 25,000; Full time

Job summary

Naylor's Equestrian Llp in Ivy Chimneys, England, is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You’ll greet customers confidently, keep displays sharp, replenish stock, and uphold our high service and presentation standards.

Join a supportive team in a fast-paced retail environment, learn new skills, and build a foundation for your future career with us.

Qualifications

• Adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Work collaboratively with others.
• Willingness to learn new skills and follow company procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Teamwork

Willingness to learn

Job description

Naylor's Equestrian Llp in Ivy Chimneys, England, is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You’ll greet customers confidently, keep displays sharp, replenish stock, and uphold our high service and presentation standards.

Join a supportive team in a fast-paced retail environment, learn new skills, and build a foundation for your future career with us.