Retail Sales & Service Associate

Naylor's Equestrian Llp; Royal Leamington Spa; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to greet customers, maintain displays, replenish stock, and support smooth store operations. You’ll work on the shop floor, collaborating with colleagues to deliver excellent service and help customers find and buy the right products.

The role focuses on creating a welcoming environment, maintaining high presentation standards, and supporting sales opportunities through attentive customer engagement.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues to deliver great service.
• Strong organisational skills and the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Achieve team sales objectives by identifying customer needs and promoting suitable products.
• Maintain high standards of customer service and shop presentation.
• Replenish stock and ensure products are displayed correctly and in line with company standards.
• Process transactions, handle cash, and support daily store operations.
• Use in-store technology and systems to assist customer enquiries.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to greet customers, maintain displays, replenish stock, and support smooth store operations. You’ll work on the shop floor, collaborating with colleagues to deliver excellent service and help customers find and buy the right products.

The role focuses on creating a welcoming environment, maintaining high presentation standards, and supporting sales opportunities through attentive customer engagement.