Retail Customer Experience Associate

Naylor's Equestrian Llp; Preston; Híbrido; GBP 18.000 - 23.000; Jornada completa

Descripción de la vacante

Naylor's Equestrian Llp is seeking a Store Colleague to deliver outstanding experience every day, greet customers confidently, keep displays sharp, replenish stock, and uphold high service standards on the shop floor.

In this fast-paced retail role, you will learn new skills, work with a supportive team, and contribute to the store's smooth operation while upholding the brand's high standards.

Formación

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsabilidades

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Descripción del empleo

Naylor's Equestrian Llp is seeking a Store Colleague to deliver outstanding experience every day, greet customers confidently, keep displays sharp, replenish stock, and uphold high service standards on the shop floor.

In this fast-paced retail role, you will learn new skills, work with a supportive team, and contribute to the store's smooth operation while upholding the brand's high standards.