Service Manager

CBRE; Cambridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE is seeking a Service Manager to lead the delivery of hard and soft FM services across a dispersed retail portfolio in the UK. You will own service delivery across locations, building strong client relationships and steering engineering and operational teams to achieve exceptional customer experiences and strong commercial results.

In this role you will drive operational, financial and contractual performance, ensure health and safety compliance, and collaborate with supply partners to

Qualifications

• Experience in FM, M&E or similar operations.
• Experience across multiple sites within a dispersed portfolio.
• Strong client and stakeholder relationships.
• Commercial awareness and financial management.
• Retail or hospitality experience preferred.

Responsibilities

• Lead the delivery of facilities management services across the portfolio.
• Build and maintain exceptional client and stakeholder relationships.
• Drive operational, financial and commercial performance.
• Support business continuity and minimise disruption.
• Manage contract budgets and identify growth opportunities.
• Lead, coach and develop operational teams.
• Ensure compliance with health, safety and statutory requirements.
• Collaborate with supply partners to deliver outstanding service.
• Use performance and asset data to drive efficiencies and improvements.

Skills

Facilities Management

M&E

Leadership

Budget Management

Stakeholder Management

Retail/Customer-focused

Communication

Problem Solving

Job description

Lead Service Excellence Across One of the UK's Most Recognised Retail Brands At CBRE Global Workplace Solutions, people are at the heart of everything we do. We deliver innovative facilities management solutions across some of the world's most prestigious portfolios, and we're looking for an experienced Service Manager to join our Retail division.

This is an exciting opportunity to lead the delivery of both hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance.

What You'll Be Doing

As Service Manager, you'll take ownership of service delivery across multiple locations, building strong relationships with client stakeholders and leading high-performing engineering and operational teams.

Key Responsibilities Include

• Leading the delivery of facilities management services across the portfolio
• Building and maintaining exceptional client and stakeholder relationships
• Driving operational, financial and commercial performance
• Supporting business continuity and minimising operational disruption
• Managing contract budgets and identifying opportunities for growth and improvement
• Leading, coaching and developing talented operational teams
• Ensuring compliance with all health, safety and statutory requirements
• Working collaboratively with supply partners to deliver outstanding service
• Using performance and asset data to drive efficiencies and continuous improvement

What We're Looking For

We're Interested In Hearing From Professionals Who Can Demonstrate

• Experience within Facilities Management, M&E, engineering or a similar operational environment
• Experience managing multiple sites across a geographically dispersed portfolio
• Strong stakeholder management and customer relationship skills
• Proven leadership experience with the ability to motivate and develop teams
• Commercial and financial management experience, including budget responsibility
• Experience operating within retail, hospitality, or customer-focused environments
• Excellent communication and influencing skills
• A proactive, solutions-focused approach and commitment to service excellence
• The ability to thrive in a fast-paced and dynamic environment

Why Join CBRE?

At CBRE, we're committed to helping our people grow, develop and reach their full potential. You'll be joining a business that values innovation, collaboration and continuous improvement, all while supporting a globally recognised client.