Part time security officer

Mitie Group plc.; Royal Tunbridge Wells; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite Parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility across shifts and locations, including weekends, with a visible professional presence and strong customer service.

Retail security experience is essential; ASCONE and SAFER experience is preferred. A Frontline Door Supervision or Security Guarding Licence is required, and a CCTV licence would be beneficial. Driving licence is a plus.

Qualifications

• Retail security experience.
• Able to work on weekends.
• Excellent written and verbal communication.
• Ability to work on own initiative.
• Flexible to business needs and different teams.
• Capable with technology and security systems.
• Conflict resolution and mediation skills.
• Licence: Frontline Door Supervision or Security Guarding; CCTV Licence beneficial.

Responsibilities

• Provide a visible, professional security presence while delivering customer service.
• Protect customers and colleagues from abuse and theft.
• Deterrence and prevention of anti-social behaviour and crime.
• Liaise with store management, police and external agencies as required.
• Use conflict resolution to diffuse difficult situations.
• Ensure safety and wellbeing of staff and customers in line with policies.

Skills

Team player

Initiative

Excellent communication

Customer service

Tech proficient

Conflict resolution

Mediation skills

Attention to security policies

Education

Frontline Door Supervision Licence

Security Guarding Licence

Tools

ASCONE

SAFER

CCTV Licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

• Onsite Parking available

Location TN2

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Able to cover various shifts including Weekends
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.