security officer

Mitie Group plc.; Royal Tunbridge Wells; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite Parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team.

The role requires a highly visible security presence and excellent customer service, with duties including deterring theft, liaising with management and authorities, and resolving conflicts. Candidates should be able to work various shifts, including weekends, and have a Frontline Door Supervision or Security Guarding License.

Qualifications

• Retail security experience required.
• Excellent written and verbal communication.
• License for Frontline Door Supervision or Security Guarding is essential.

Responsibilities

• Provide visible security presence to deter theft and anti-social behaviour.
• Protect customers and colleagues from harm using professional conduct.
• Liaise with store management, Police and external agencies as needed.
• Utilise conflict resolution to diffuse difficult situations.
• Maintain compliance with company policies and safety procedures.

Skills

Retail security experience

Excellent communication

Conflict resolution

ASCONE procedures

SAFER approaches

Weekend availability

Team player

Flexibility

Ability to work independently

Customer service focus

Driving licence (beneficial)

Education

Security Guarding License

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Benefits & Information

• Pay rate £13.10
• Onsite Parking available

Location TN2

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

The elite security officer will need to be a team player with an enthusiastic attitude.

Requirements

• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Able to cover various shifts including Weekends
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.