Retail Deputy Manager

TUI Group; Westwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in Westwood is seeking a Deputy Manager to join their Retail Team. The role involves leading and inspiring a large team to achieve sales and service targets while ensuring exceptional customer experiences. You will assist in team development, monitor customer feedback, and contribute to the recruitment process. This role offers a salary starting at £14.83 per hour along with commission opportunities and fantastic holiday benefits.

Benefits

Commission and discretionary bonus schemes

Holiday benefits and discounts

Development and career progression investment

Pension scheme and life assurance

Qualifications

• Experience in a customer-facing role with a focus on sales.
• Ability to inspire and lead a diverse team.
• Strong communication skills and customer-first mindset.

Responsibilities

• Lead and coach the retail team to drive sales.
• Ensure excellent customer service delivery.
• Monitor customer feedback to improve satisfaction.
• Assist in recruiting and training new talent.

Skills

Leadership

Customer service

Team development

Sales achievement

Problem-solving

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Westwood Cross shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
• Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.