Retail Department Lead: Coach, Service & Growth

Halfords; Chippenham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Store discount

Employee discount

Cycle to Work

Health Cash Plan

Wagestream

Pension

Life Assurance

Uniform

Job summary

Halfords is looking for an aspiring sales-floor leader to supervise a department, coach team members and help deliver market-leading customer service. The role is a gateway to management, with responsibility for day-to-day operations and the supervision of colleagues on the sales floor.

You’ll be part of the leadership team, supporting store management to ensure excellent service, and you may hold a key holder role while following security and stock-loss procedures.

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service ideally in a retail sales or a services business environment.
• Experience of delivering on the job training / coaching to others.
• Experience of working to tight deadlines.
• A track record of achieving exceptional results against sales targets.
• Ideally, some technical knowledge and skills in motoring or cycling, with training provided.

Responsibilities

• Day to day running of a department with supervision and coaching.
• Support the store management team to enable the best service delivery to customers.
• Carry some key holder responsibilities and follow security and stock loss procedures.

Skills

Supervising a small team

Customer service

Coaching others

Deadline management

Sales targets

Job description

Halfords is looking for an aspiring sales-floor leader to supervise a department, coach team members and help deliver market-leading customer service. The role is a gateway to management, with responsibility for day-to-day operations and the supervision of colleagues on the sales floor.

You’ll be part of the leadership team, supporting store management to ensure excellent service, and you may hold a key holder role while following security and stock-loss procedures.