Retail Department Lead & Coach - Customer Excellence

Halfords; Ashton-under-Lyne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Store discount

Employee discount

Bike scheme

Cycle to Work

Wagestream

Job summary

Halfords is seeking a store-floor supervisor to lead a small team and deliver outstanding customer service. You will manage day-to-day operations of a department, coach colleagues and support the store leadership to achieve top performance.

With a focus on development, you will receive extensive training to advance your career in Retail or within the Group, while maintaining high standards and strong sales results.

Qualifications

• Experience of supervising or leading a small team.
• Experience delivering great customer service ideally in a retail sales or services business environment.
• Experience delivering on the job training / coaching to others.

Responsibilities

• Oversee day-to-day running of a department as part of the store leadership team.
• Support the store management team to deliver excellent service to customers.
• Hold key holder responsibilities and follow in-store security and stock loss procedures.
• Invest in training to help colleagues develop their careers and progress within Retail or the Group.

Skills

Team supervision

Customer service

Coaching/training

Deadline management

Sales targets

Motoring knowledge

Job description

Halfords is seeking a store-floor supervisor to lead a small team and deliver outstanding customer service. You will manage day-to-day operations of a department, coach colleagues and support the store leadership to achieve top performance.

With a focus on development, you will receive extensive training to advance your career in Retail or within the Group, while maintaining high standards and strong sales results.