Retail Department Lead & Customer Service Coach

Halfords; Heath and Reach; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount 25% off most Halfords/T

Employee discount up to 50% off garage

Cycle to Work scheme

Wagestream pay access

Job summary

Halfords is seeking a proactive supervisor to lead a department on the sales floor, guiding a small team to deliver exceptional customer service and meet sales targets. This role acts as a gateway to management, with strong coaching support and training provided to develop your career within the Halfords Group.

You will work closely with store management to ensure service excellence, while taking some keyholder responsibilities and upholding security and stock procedures.

Qualifications

• Experience supervising or leading a small team.
• Experience delivering great customer service in a retail or services environment.
• Experience delivering on the job training / coaching to others.
• Experience working to tight deadlines.
• Track record of achieving exceptional results against sales targets.

Responsibilities

• Manage the day-to-day running of a department on the sales floor.
• Support the store management team to enable the best service delivery to customers.
• Coach and develop team members to deliver market-leading standards.
• Adhere to all in-store security and stock loss procedures.

Skills

Supervising or leading a team

Customer service

Coaching

Deadline management

Sales targets

Motoring knowledge

Job description

Halfords is seeking a proactive supervisor to lead a department on the sales floor, guiding a small team to deliver exceptional customer service and meet sales targets. This role acts as a gateway to management, with strong coaching support and training provided to develop your career within the Halfords Group.

You will work closely with store management to ensure service excellence, while taking some keyholder responsibilities and upholding security and stock procedures.