Customer Service Team Leader

Paddy Power Plc; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Promotional rewards

Flexible work patterns

Birthday Leave

Employee assistance programme

Job summary

Paddy Power Plc in the United Kingdom is seeking a Customer Service Team Leader for our retail shops in Sheffield. You will welcome customers, deliver best-in-class service, and promote online and retail products while creating a friendly atmosphere.

You will lead shop colleagues to meet targets, handle customer queries, supervise operations when the Shop Manager is absent, and ensure compliant, engaging customer experiences; training is provided to support your development.

Qualifications

• Experience in customer service roles.
• Strong interpersonal and communication skills.
• Willingness to undergo training and develop leadership abilities.

Responsibilities

• Exceed customers' expectations by building relationships and creating a warm, positive environment.
• Host customers in shop, clearly communicate answers to queries and inform about promotions.
• Assist customers to place bets through betting terminals, telephone services, and in-shop transactions.
• Maintain excellent shop presentation standards to invite customers.
• In the absence of the Shop Manager, oversee operations to ensure smooth shop functioning.
• Adapt to different situations while remaining customer-focused.
• Fulfil social responsibility duties by adhering to guidelines and regulations.

Skills

Customer service

Team leadership

Retail operations

Promotions awareness

Job description

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be the welcoming host for our customers, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you'll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Benefits

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.