Retail Customer Service Team Leader — Flexible Hours

Flutter Entertainment Plc; Bolton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistant Programme

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Flutter Entertainment Plc is hiring a Customer Service Team Leader in Bolton. You will lead a fast-paced retail betting shop, ensuring top-notch guest experiences and smooth daily operations across channels.

The role emphasizes strong leadership, proactive service, and the ability to manage shop activities in the Shop Manager's absence. On-site position with a comprehensive benefits package.

Qualifications

• Proven experience leading a customer service team in a retail/betting environment.
• Excellent communication and problem solving skills.
• Ability to stay calm under pressure and adapt to changes.
• Strong focus on delivering hospitality and high standards of shop operations.
• Willingness to learn and support team members.

Responsibilities

• Assisting customers to place bets through terminals, phone, and in-shop channels.
• Maintain inviting shop presentation and atmosphere.
• Cover all shop operations in the Shop Manager's absence.
• Adapt to changing situations while maintaining customer focus.
• Perform social responsibility duties per guidelines.

Skills

Leadership

Customer service

Communication

Problem solving

Adaptability

Job description

Flutter Entertainment Plc is hiring a Customer Service Team Leader in Bolton. You will lead a fast-paced retail betting shop, ensuring top-notch guest experiences and smooth daily operations across channels.

The role emphasizes strong leadership, proactive service, and the ability to manage shop activities in the Shop Manager's absence. On-site position with a comprehensive benefits package.