Retail CS Team Lead — Hospitality & Bets

Power Leisure Bookmakers Limited; Brighton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonus

Promotional rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistance Programme

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Flutter Entertainment in Brighton is seeking a CS Team Leader to drive excellent customer service in our busy betting shops. You will lead daily operations, support team members, and ensure high standards of shop presentation and guest experience.

Join a fast-paced retail betting environment where initiative is valued, and performance is rewarded. This permanent role offers comprehensive benefits and career progression within Flutter’s brands.

Qualifications

• Excellent customer service skills and a friendly, professional experience.
• Proactive and results-driven in a fast-paced betting shop environment.
• Confident communication and problem-solving to resolve customer queries.
• Adaptable and enthusiastic with a willingness to learn and support the team.
• Excellent hosting skills creating a welcoming experience.

Responsibilities

• Assist customers to place bets via terminals, phone, and in-shop transactions.
• Maintain inviting shop presentation and atmosphere for customers.
• Act as Shop Manager in their absence to ensure smooth operations.
• Adapt to changing situations while keeping customer focus.
• Fulfill social responsibility duties by following guidelines and regulations.

Skills

Customer service

Communication

Problem-solving

Adaptability

Hosting

Job description

Flutter Entertainment in Brighton is seeking a CS Team Leader to drive excellent customer service in our busy betting shops. You will lead daily operations, support team members, and ensure high standards of shop presentation and guest experience.

Join a fast-paced retail betting environment where initiative is valued, and performance is rewarded. This permanent role offers comprehensive benefits and career progression within Flutter’s brands.