Customer Service Team Leader — Dynamic Retail Betting

Power Leisure Bookmakers Ltd (UK Branch); Greenford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Company pension scheme

Life cover

Birthday leave

Employee assistance programme

Discount schemes

Job summary

Flutter Entertainment is recruiting a Customer Service Team Leader in Greenford to drive excellent customer experiences in our fast-paced retail betting environment.

You will lead front‑line teams, oversee daily shop operations in the manager's absence, and ensure high standards of service while adapting to changing situations. This permanent role rewards initiative, teamwork and a strong customer focus.

Qualifications

• Excellent customer service skills within retail betting environments.
• Proven ability to lead and develop a team.
• Strong communication and problem-solving capabilities.

Responsibilities

• Assisting customers to place bets across terminals, phone, and in-shop transactions.
• Maintain high shop presentation to create inviting atmosphere for customers.
• Act as Shop Manager in their absence to ensure smooth operations.
• Adapt to changing situations while maintaining a customer-focused approach.
• Uphold social responsibility guidelines and regulations in daily tasks.

Skills

Customer service

Team leadership

Communication

Problem solving

Host/hosting skills

Job description

Flutter Entertainment is recruiting a Customer Service Team Leader in Greenford to drive excellent customer experiences in our fast-paced retail betting environment.

You will lead front‑line teams, oversee daily shop operations in the manager's absence, and ensure high standards of service while adapting to changing situations. This permanent role rewards initiative, teamwork and a strong customer focus.