Retail Customer Service Team Lead — Dynamic Betting Hub

Power Leisure Bookmakers Ltd (UK Branch); Huddersfield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Employee Assistant Programme

Birthday Leave

Company Social Events

Eyecare vouchers

Job summary

Flutter Entertainment in Huddersfield is seeking a Customer Service Team Leader to drive service standards in our betting shop network. You will oversee daily shop operations, support the Shop Manager, and coach a small team to deliver outstanding guest experiences.

The role offers a permanent contract, a starting hourly rate of £13.25, and a range of rewards and flexible patterns. You’ll thrive in a fast-paced retail betting environment and lead with a customer-first mindset.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Proactive

Communication

Problem solving

Team player

Job description

Flutter Entertainment in Huddersfield is seeking a Customer Service Team Leader to drive service standards in our betting shop network. You will oversee daily shop operations, support the Shop Manager, and coach a small team to deliver outstanding guest experiences.

The role offers a permanent contract, a starting hourly rate of £13.25, and a range of rewards and flexible patterns. You’ll thrive in a fast-paced retail betting environment and lead with a customer-first mindset.