Retail Betting Team Lead | Customer Experience

Flutter Entertainment Plc; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible patterns

Sharesave scheme

Life cover

Pension scheme

Sick pay

Birthday leave

Employee assistance

Job summary

Flutter Entertainment plc is seeking a Customer Service Team Leader in London. You will lead a busy betting shop team, ensure high standards of customer care, and manage shop operations in the Shop Manager's absence.

The role demands proactive, adaptable leaders who can sustain a friendly, professional, and efficient customer experience across multiple channels. Competitive pay and benefits accompany the position.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Proactive

Communication

Adaptable

Hosting

Job description

Flutter Entertainment plc is seeking a Customer Service Team Leader in London. You will lead a busy betting shop team, ensure high standards of customer care, and manage shop operations in the Shop Manager's absence.

The role demands proactive, adaptable leaders who can sustain a friendly, professional, and efficient customer experience across multiple channels. Competitive pay and benefits accompany the position.