Retail Betting Customer Experience Lead

Flutter Entertainment Plc; Northolt; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Bonus & rewards

Flexible patterns

Pension scheme

Life cover

Birthday leave

Employee assistance

Eyecare vouchers

Job summary

Flutter Entertainment Plc is seeking a Customer Service Team Leader to oversee daily shop operations in Greenford. You will guide the team to deliver exceptional hospitality, manage customer interactions, and ensure smooth in-shop processes, including during the Shop Manager's absence.

Ideal candidates will drive a fast-paced, customer-centric environment, maintain standards, and contribute to social responsibility guidelines. Permanent, full-time role with competitive hourly pay.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.

Responsibilities

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Communication

Problem solving

Hosting

Adaptability

Job description

Flutter Entertainment Plc is seeking a Customer Service Team Leader to oversee daily shop operations in Greenford. You will guide the team to deliver exceptional hospitality, manage customer interactions, and ensure smooth in-shop processes, including during the Shop Manager's absence.

Ideal candidates will drive a fast-paced, customer-centric environment, maintain standards, and contribute to social responsibility guidelines. Permanent, full-time role with competitive hourly pay.