Retail Customer Service Pro – Flexible Hours

One Stop Stores Ltd; Ottery St Mary; On-site; GBP 21,000 - 25,000; Full time

Job summary

One Stop Stores Ltd is seeking a Customer Service Assistant to join our team in a fast-paced retail environment. You will help with customer service, stock shelves, process payments and maintain store appearance, while ensuring a safe and welcoming shopping experience.

The role involves working across tills, replenishment, and stock routines, taking part in training, and contributing to a positive store culture. A flexible, customer-focused approach is essential.

Qualifications

• Experience in retail customer service is preferred.
• Ability to handle payments accurately and efficiently.
• Comfort working in a fast-paced store environment.
• Strong communication and interpersonal skills.
• Willingness to learn and follow company policies.

Responsibilities

• Know my customers and serve them with passion and pride.
• Encourage customer feedback through surveys.
• Work across store areas including tills, replenishment, online orders and stock routines.
• Apply training to work safely and efficiently.
• Participate in seasonal, community and charity events to foster a welcoming store atmosphere.
• Be aware of store performance and how my role contributes to profitability.

Skills

Customer service

Cash handling

Stock replenishment

Communication

Teamwork

Tools

POS system

Job description

One Stop Stores Ltd is seeking a Customer Service Assistant to join our team in a fast-paced retail environment. You will help with customer service, stock shelves, process payments and maintain store appearance, while ensuring a safe and welcoming shopping experience.

The role involves working across tills, replenishment, and stock routines, taking part in training, and contributing to a positive store culture. A flexible, customer-focused approach is essential.