Retail Customer Service: Path to Assistant Sales Manager

Betfred Group Holdings Limited; Bolton; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay & pension

Bonus schemes & incentives

Annual leave increases with service

Online GP 24/7

Employee wellbeing programme

Enhanced maternity & paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred Group Holdings Limited in Bolton is seeking an Assistant Sales Manager to help deliver outstanding customer service in our retail betting shops. You will lead by example, support team members, and ensure compliance with responsible gambling guidelines while promoting Betfred products and promotions.

You’ll gain structured training, a competitive benefits package, and opportunities to grow within a values-driven, national retailer as part of a friendly team.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Job description

Betfred Group Holdings Limited in Bolton is seeking an Assistant Sales Manager to help deliver outstanding customer service in our retail betting shops. You will lead by example, support team members, and ensure compliance with responsible gambling guidelines while promoting Betfred products and promotions.

You’ll gain structured training, a competitive benefits package, and opportunities to grow within a values-driven, national retailer as part of a friendly team.