Retail Customer Service Pro: Bets & Promotions

Betfred Group Holdings Limited; Poole; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonuses

Annual leave increase with service

Online GP 24/7

Job summary

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager in our retail shops across the UK. You will help drive exceptional customer experiences, support promotions, and maintain a welcoming, well-presented shop environment.

Key duties include processing bets, answering queries, and ensuring compliance with age checks. The role offers structured training and progression as you grow within the Betfred family.

Qualifications

• Outstanding customer service skills and the ability to engage all customers.
• Must be 18+ and have the right to work in the UK.
• Be able to work evenings, weekends, and public holidays.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Sports knowledge

Willingness to learn

Job description

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager in our retail shops across the UK. You will help drive exceptional customer experiences, support promotions, and maintain a welcoming, well-presented shop environment.

Key duties include processing bets, answering queries, and ensuring compliance with age checks. The role offers structured training and progression as you grow within the Betfred family.