Retail Customer Service to Assistant Sales Manager

Betfred Group Holdings Limited; Lifford; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Pension contributions

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing programme

Enhanced maternity & paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking an enthusiastic retail team member to enhance the customer experience across our betting products. You will process bets, respond to queries, and promote promotions while maintaining a welcoming shop environment.

The role requires flexibility to work evenings, weekends and holidays and a passion for sports and gaming is beneficial. You will join a structured training programme to settle into your new role, with opportunities to advance as you open and

Qualifications

• Excellent customer service and communication skills.
• Willingness to learn and develop within Betfred.
• Ability to engage customers and promote products.

Responsibilities

• Process bets accurately and efficiently.
• Answer customer queries knowledgeably and promptly.
• Promote products and ongoing promotions to customers.
• Support promotional events during sporting calendar.
• Maintain a welcoming, well-presented shop environment.
• Collaborate with colleagues to improve customer experience.
• Handle cash transactions with care and accuracy.
• Adhere to Think 25 and age verification procedures.

Skills

Customer service

Communication

Team player

Sales awareness

Job description

Betfred Group Holdings Limited is seeking an enthusiastic retail team member to enhance the customer experience across our betting products. You will process bets, respond to queries, and promote promotions while maintaining a welcoming shop environment.

The role requires flexibility to work evenings, weekends and holidays and a passion for sports and gaming is beneficial. You will join a structured training programme to settle into your new role, with opportunities to advance as you open and