Retail Customer Experience: Path to Assistant Sales Manager

Betfred Group Holdings Limited; Arnold; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Wellbeing support

Betfred employee benefits

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail teams. You will enhance customer experiences by delivering friendly, knowledgeable service across our gaming machines and sports offering.

We provide structured training, opportunities to grow within Betfred, and a supportive environment with progression into shop management. You’ll work evenings, weekends, and holidays, open and close shops, and contribute to a safe, compliant betting experience.

Qualifications

• Be 18+ with right to work in the UK.
• Ability to work evenings, weekends and public holidays.
• Outstanding customer service and engagement with customers.
• Passion for sports and betting is beneficial but not essential.
• Keen to learn and grow within the Betfred family.

Responsibilities

• Process bets in a timely and attentive manner.
• Answer customer queries quickly and knowledgeably.
• Promote products and promotions to customers.
• Support promotional events during the sporting calendar.
• Maintain a welcoming, well-presented shop environment.
• Collaborate with the team to improve customer experience.
• Handle cash transactions with accuracy.
• Follow Think 25 policy and age-verification processes.

Skills

Customer service

Sales skills

Cash handling

Teamwork

Communication

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail teams. You will enhance customer experiences by delivering friendly, knowledgeable service across our gaming machines and sports offering.

We provide structured training, opportunities to grow within Betfred, and a supportive environment with progression into shop management. You’ll work evenings, weekends, and holidays, open and close shops, and contribute to a safe, compliant betting experience.