Retail Customer Service Specialist

Betfred Group Holdings Limited; London Borough of Ealing; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonus schemes

Annual leave increases with service

Online GP 24/7

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Payday savings via Wagestream

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail network. You will help customers at the counter, process bets and handle transactions in a welcoming, responsible environment.

You’ll learn Betfred’s products, promotions and safety practices while supporting team goals across busy retail periods. The role focuses on delivering excellent service, assisting promotions, and maintaining a tidy, inviting shop floor.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sports betting

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail network. You will help customers at the counter, process bets and handle transactions in a welcoming, responsible environment.

You’ll learn Betfred’s products, promotions and safety practices while supporting team goals across busy retail periods. The role focuses on delivering excellent service, assisting promotions, and maintaining a tidy, inviting shop floor.