Retail Betting Assistant Manager - Customer Service

Betfred Group Holdings Limited; Lincoln; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Online GP

Wellbeing support

Maternity/Paternity pay

Wagestream access

Long service recognition

Job summary

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager in our retail shops across the UK. You will help create an engaging, responsible gambling environment and lead customers through betting experiences with expert knowledge of products and promotions.

The role includes training to open/close shops, handling cash, and delivering exceptional service while supporting promotional events. Betfred emphasizes safety, diversity, and career development within a supportive team.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage all customers and provide a welcoming environment.
• Willingness to learn and develop within Betfred.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of our products and promotions.
• Support promotional events throughout the sporting calendar.
• Maintain a well-presented environment customers love.
• Be a team player and collaborate to improve the customer experience.
• Handle cash transactions with care and accuracy.
• Follow Think 25 policy and age verification processes.

Skills

Customer service

Cash handling

Teamwork

Job description

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager in our retail shops across the UK. You will help create an engaging, responsible gambling environment and lead customers through betting experiences with expert knowledge of products and promotions.

The role includes training to open/close shops, handling cash, and delivering exceptional service while supporting promotional events. Betfred emphasizes safety, diversity, and career development within a supportive team.