Retail Customer Service — Path to Assistant Sales Manager

Betfred Group Holdings Limited; Birchfield; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

Annual leave

Online GP

Employee wellbeing

Maternity/Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited invites you to join our retail team as an Assistant Sales Manager. You’ll complete a structured training programme designed to help you settle in quickly and progress to shop opening and closing responsibilities.

Be 18+, committed to excellent customer service, and ready to work evenings, weekends and holidays. You’ll gain hands-on experience across our gaming machines and sports betting products in a welcoming, responsible environment.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Cash handling

Communication

Team player

Sports knowledge

Job description

Betfred Group Holdings Limited invites you to join our retail team as an Assistant Sales Manager. You’ll complete a structured training programme designed to help you settle in quickly and progress to shop opening and closing responsibilities.

Be 18+, committed to excellent customer service, and ready to work evenings, weekends and holidays. You’ll gain hands-on experience across our gaming machines and sports betting products in a welcoming, responsible environment.