Retail Customer Service Manager | Flexible Shifts

Entain Group; Milton Keynes; Hybrid; GBP 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Optional overtime

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Zusammenfassung

Entain Group is seeking a Retail Customer Service Manager for our Ladbrokes & Coral betting shops. You will lead a shop team, deliver top customer service and drive standards daily, reporting to the Shop Manager and contributing to a high-performance environment.

The role involves taking bets, processing transactions, demonstrating products, resolving customer concerns with empathy, and helping the shop meet targets while maintaining high standards.

Qualifikationen

• Must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Aufgaben

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Kenntnisse

Customer service

Cash handling

Face-to-face communication

Tools

POS systems

Jobbeschreibung

Entain Group is seeking a Retail Customer Service Manager for our Ladbrokes & Coral betting shops. You will lead a shop team, deliver top customer service and drive standards daily, reporting to the Shop Manager and contributing to a high-performance environment.

The role involves taking bets, processing transactions, demonstrating products, resolving customer concerns with empathy, and helping the shop meet targets while maintaining high standards.