Retail Customer Service Manager - Betting Shop

SmartRecruiters, Inc.; Andover; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain is seeking a Retail Customer Service Manager to lead customer service standards in our Ladbrokes & Coral shops. Reporting to the Shop Manager, you will be part of the Shop team delivering outstanding service and building customer relationships to encourage repeat business.

You will take bets, handle transactions, demonstrate products and manage concerns empathetically while working toward shop targets and maintaining high standards.

Qualifications

• 18 years of age or over to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Job description

Entain is seeking a Retail Customer Service Manager to lead customer service standards in our Ladbrokes & Coral shops. Reporting to the Shop Manager, you will be part of the Shop team delivering outstanding service and building customer relationships to encourage repeat business.

You will take bets, handle transactions, demonstrate products and manage concerns empathetically while working toward shop targets and maintaining high standards.