Retail Customer Service Leader

Entain Group; United Kingdom; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

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Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group, a leading global sports betting and gaming company, invites you to join our Ladbrokes & Coral betting shops as Retail Customer Service Manager. You'll deliver top customer service, drive standards daily, and build relationships to encourage repeat business.

Reporting to the Shop Manager, you will take bets, process transactions, demonstrate products, handle complaints, and work toward targets. Shifts include early and late hours across Monday to Sunday with a typical 30-hour week.

Qualifications

• Must be 18+ to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Customer-facing

Retail sales

Teamwork

Job description

Entain Group, a leading global sports betting and gaming company, invites you to join our Ladbrokes & Coral betting shops as Retail Customer Service Manager. You'll deliver top customer service, drive standards daily, and build relationships to encourage repeat business.

Reporting to the Shop Manager, you will take bets, process transactions, demonstrate products, handle complaints, and work toward targets. Shifts include early and late hours across Monday to Sunday with a typical 30-hour week.